Refund Policy

Like other online websites and sources, CapsimTutoring is also aimed at providing customers with the best quality services. This is because no one likes that something goes wrong while purchasing either a product or a service. In case there is something wrong then a refund policy is required which can better help to return a product or claim an amount already spent. This Refund Policy will explain refund policies for products sold under our store, your rights as a customer, and so on.

1. Eligibility for Refunds

In some situations, for purchased products, we guarantee a refund of 100% of the amount. Refunds are available for the following reasons:

  • When we have not produced the product or delivered the service as promised or expected.
  • In the case that there are some technical problems which stop you from using the service or product, which is closely related to our mistakes.
  • In case the service or product purchased does not meet your expectations or the quality detailed on this site.

2. Refund Request Process

For the case of a refund, there is a need to write to our customer support service and this will be done within 30 days from the date of the purchase. 

  • Your order number or any kind of receipt that would show that you are a previously returning customer.
  • Step by step description of the problem you faced with the product or service.
  • All other screenshots or references you might want to bring for your appealing request.
  • As soon as our service team gets your request, they will consider your case relative to our Refund Policy, and decide on the further steps. You may be invited to provide more information if needed. Refund will be done after 5-7 business days once the application has been approved.

3. Exceptions to Refunds

Even though we work hard to provide a refund on multiple circumstances where our service, or product did not meet your requirements, there are conditions under which you will not qualify for a refund. These include:

  • In case of delivery of the product or service, the customer wants to make a change.
  • In case, the problem is a result of a user or lack of adherence to directions that have been offered.
  • If the refund request is made after the 30th day after the date of purchase.

4. Method of Refund

All refunds will be made to the source through which the buyer made the purchase. If it was through PayPal then the refund will be deposited through the PayPal account. However, in a few cases, if you want your money back, and the previous method of payment has been closed, we will need an additional way to refund your money. This all needs to be determined exclusively at the time of entering into the contract for having your work done.                                    

5. Customer Support

There is no need to worry since related to the case of requesting a refund from our customer support team. This team will be there to guide you throughout the process. 

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